Established in York since 2012
More Than Just
Computer Repair
We are Engage Computer Systems. A dedicated team of obsession-level problem solvers, led by Andy, committed to keeping York's digital life running perfectly. We don't just fix devices; we restore peace of mind.
A Local Story of Technical Excellence
It started with a simple observation: computer repair in York was often impersonal, overpriced, and confusing. In 2005, Andy founded Engage Computer Systems with a clear mission—to bring enterprise-grade technical expertise to homes and small businesses, without the jargon.
From our humble beginnings, we've grown into a comprehensive service centre in Copmanthorpe. We have seen technology evolve from Windows 7 desktops to complex AI-driven workstations, but our core philosophy hasn't changed: Honesty, Expertise, and Quality.
We take pride in being different. While others might rush to declare a device "dead" to sell you a new one, we thrive on the challenge of the repair. We use advanced diagnostic tools and microsoldering techniques to fix what others can't, saving our customers thousands of pounds and keeping electronic waste out of landfills.
- Based in Copmanthorpe
- Founded 2005
Bid Adieu to That Pesky £40 Counter Fee!
Unlike other repair shops that ding you with a £40 counter fee, we champion value-for-money in every IT service we render. Our ethos is simple – fair pricing coupled with stellar guarantees, whether you’re a new or existing patron. It’s this ethos that sets our array of computing services a cut above the rest.
NO FIX – NO FEE POLICY
In the rare event we hit a snag and can’t resolve an issue (that’s not third-party caused), rest easy knowing you won’t be billed for labour. It’s a straightforward promise – no solution, no charge!
NO HOURLY CHARGES
We eschew hourly billing in favour of 30-minute blocks. Starting from the second block, we round to the nearest half-hour, translating to substantial savings on your business IT support costs. Pay for exactly the time we spend, no more, no less.
Your trust matters, and our guarantees are carved to reflect just that. Navigate through your IT challenges with a partner who values fairness and transparency at every turn.
The Engage Standard
We don't cut corners. Our repair protocols are rigorous, ensuring that when you get your device back, it's not just fixed—it's optimised.
Fort Knox Data Privacy
Your personal data is sacred. We operate on a strictly 'eyes-off' policy regarding your files. We also offer military-grade data wiping if you are recycling old hardware.
Component-Level Repair
Most shops swap expensive boards. We replace the 50p chip that failed. This requires advanced skill and equipment, but it saves you significantly on the final bill.
Transparent Turnarounds
We value your time. Our live tracking system keeps you updated at every stage—from diagnosis to the final stress test. No wondering, no waiting in the dark.
Why York Chooses Andy & The Team
In a city full of options, our commitment to "Repair First" stands out. We are technicians, not salespeople.
We Fix What Others Write Off
Liquid damage? Crushed connector? We attempt repairs that manufacturer service centers refuse to touch.
No "Tech-Speak"
We explain the problem in plain English. You'll understand exactly what went wrong and how we fixed it.
No Fix, No Fee Guarantee
We offer transparent, risk-free pricing. If we can't repair your device, you don't pay a penny for the labour.
4.9/5